Are you fueled by a passion for delivering exceptional customer service that leaves a lasting impression? Do you thrive in a fast-paced environment where attention to detail and efficiency are paramount? If you answered yes, then Paul Davis Restoration (PDR) has an exhilarating opportunity for you to join our dynamic team as an Intake Specialist. As a premier construction general contractor specializing in insurance restoration projects, we pride ourselves on achieving unmatched results while providing unparalleled growth opportunities for exceptional individuals like you.

The Role:

As an Intake Specialist at Paul Davis Restoration, you will be at the heart of the customer experience. Your unwavering commitment to listening, empathy, and care will be instrumental in creating a seamless journey for our valued customers. Your expert handling of job files will ensure accurate and comprehensive documentation, enabling our dedicated Paul Davis teams to promptly and professionally address their needs.

Being the first point of contact for our customers and clients, your exceptional customer service skills will shine as you provide a warm and welcoming experience. Your genuine enthusiasm for assisting others will leave a lasting impression and foster trust and confidence in our services. Additionally, you will be an integral part of our after-hours on-call rotation, ensuring a timely response and unwavering support for our customers. Join us at Paul Davis Restoration and become part of a team that not only delivers top-notch results but also values your exceptional talent.

Key Responsibilities:

Customer Service: Professionally represent Paul Davis Restoration as the first point of contact through phone calls, emails, walk-ins, and social media interactions, ensuring exceptional service is provided to our valued customers and clients.
New Loss Intake: Accurately intake new losses, create comprehensive job files, and efficiently assign the necessary participants to ensure prompt and extraordinary service delivery.
After Hours Intake: Participate in the on-call rotation to communicate with customers, intake new jobs, and dispatch the after-hours team as required, ensuring customers receive timely support even outside regular business hours.
Customer Feedback: Collaborate in overseeing customer feedback surveys, online reviews, and social media platforms, effectively tracking feedback and ensuring timely closure of customer concerns.

Requirements and Qualifications:

Highschool Diploma and/or equivalent.
Minimum of 2 years of experience in a customer service role.
Associates degree (2-year) preferred but not required.
Uphold the Paul Davis Core values, vision, and mission statements.
Professional, courteous, empathetic, and exceptional communication skills in phone, email, and in-person interactions with customers.
Willingness to participate in the after-hours rotation for job intake and dispatching.
Excellent written and verbal communication skills, with a minimum typing speed of 50+ words per minute.
Proficiency in basic computer skills and Microsoft Office Suite (Word, Excel, Outlook, Teams).
Strong ability to work productively, stay organized, and remain professional under pressure.
Resourceful, adaptable, detail-oriented, and able to anticipate needs.
Openness to receiving training, coaching, and regular feedback.
Hours: 8:30-5pm Monday through Friday
Other duties as required

Benefits:

PTO – Paid Time off
Seven company paid holidays
Medical, dental, vision benefits
401K with employer contribution
Company recognition
Paid Professional and Industry certifications and training
Fun, family-focused culture

Compensation: $19.00 - $23.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.

We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.

Our Vision:

To Provide Extraordinary Care While Serving People In Their Time Of Need.

Our Values:

Deliver What You Promise

Respect The Individual

Have Pride In What You Do

Practice Continuous Improvement

Our Mission:

To provide opportunities for great people to deliver Best in Class results

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Paul Davis Restoration is an equal opportunity employer and, as such, considers individuals for employment according to their abilities and performance. Employment decisions are made without regard to race, age, religion, color, sex, national origin, physical or mental disability, marital or veteran status, sexual orientation, gender identity, genetic information, or any other classification protected by law. All employment requirements mandated by local, state, and federal regulations will be observed.

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Some Potential Benefits May Include:

Because Paul Davis is a franchise organization, benefits vary based on franchisee.

Opportunity for Overtime

Paid Time Off

Opportunity for Advancement

Great Company Culture