Some Potential Benefits Include: Health Insurance (including eye & dental), bonus opportunities
Because Paul Davis is a franchise organization, benefits vary based on franchisee.
Emergency Services Manager
Full Time • Herculaneum
Benefits:
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Professionally represent the Paul Davis principles of honesty and integrity (the Vision, Mission, Values) and always reinforce the company’s culture
- Interact with management to ensure solutions are being thoroughly implemented and seen through to completion
- Able to effectively communicate with customers, adjusters, and sub-contractors to answer questions and set expectations
- To follow the Core Processes of the Emergency Division in a timely and productive manner
- Ensure that the work is performed in the most productive manner to meet specific budgets
- To track revenue and costs of each project and provide opportunities for lessons learned to continue growth and improvement of
- Must be proficient in the utilization of applicable tools, drying & deodorization equipment and specialty equipment
- Able to document a job correctly with notes and photo’s in job management software (RMS), including but not limited to:
Work Authorizations 24-hour Reports
MICA Documents
Scope Sheet
Asbestos & Lead Documents
Customer Expectations/Reviews Packout and Packback Documents Total Loss Reports
Certificates of Completion/Satisfaction Customer Satisfaction survey
- Work a Centralized Estimator to review and approve preliminary estimates/estimates, dry log and inventory reports as requested by Adjusters/Carrier and per Third Party Administrator SLA’s (Standard Level Agreements) guidelines and timelines in a timely and efficient manner
- Able to negotiate with Adjuster to reach an agreed upon scope and price of contracted services
- Timely collection of payments and closing of jobs
- Able to clearly define and write work orders stating the scope of work and production goal
- To regularly uphold and be accountable to all safety standards and regulations of the company
- Consistently deliver extra-ordinary customer service to all external and internal customers
- Must maintain a high standard of PDR Brand excellence and uphold team compliance in regard to uniform and vehicle maintenance policies
REQUIREMENT/QUALIFICATIONS
- Must have a strong desire to serve and help others become the best they can be.
- Able to lead, manage and hold people accountable.
- Willing to be trainable, coachable and receive regular feedback from your supervisor.
- Adaptability and flexibility to work in challenging environments, able to work with customers with a high level of empathy
- Assertive, self-directed, and motivated.
- Personal accountability relating to the degree of thoroughness and quality of work produced.
- Must be a fast-paced, able to manage several tasks with accuracy and work well with others.
- 2+ years of industry experience in structure and personal property restoration including but not limited to: mold remediation, biohazard cleanups, large loss and commercial claims.
- Knowledge, understanding and certifications in the restoration of property structure and personal items accordingly to IICRC and industry standards.
- Experience in handling the restoration of property damage insurance claims.
- Able to use Xactimate to read estimates and Xactware to provide notes and documents to Carriers.
- Able to regularly work in difficult environments, all types of conditions and weather as needed.
- Able to be in full PPE as needed.
- Able to work in confined spaces as needed.
- Able to work in a productive, organized, and professional manner.
- Able to work 40+ hours per week with after-hours and/or weekend emergency inspections as needed.
- Able to fulfill the responsibility of the on-call position as needed.
- Able to be on time to work each day an maintain a strong, consistent work attendance record.
- Good verbal and written communication skills.
- Able to pass a criminal background verification and must be insurable to drive company vehicles.
- Able to lift 50+ lbs.
Team Compensation and Benefits:
- Ongoing Leadership Development Program and industry events
- One on One mentorship
- Structured training to learn the Paul Davis Way
- Access to Paul Davis University and regular training opportunities
- Cell phone and computer provided by company
- PTO days
- Paid holidays
- Base commission on projects completed. Our current ESM's yearly pay range from $60,000 to $100,000 depending on their production. No limit to earning potential.
We are looking forward to hearing from you!
Compensation: $60,000.00 - $75,000.00 per year
Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.
We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.
Our Vision:
To Provide Extraordinary Care While Serving People In Their Time Of Need.
Our Values:
Deliver What You Promise
Respect The Individual
Have Pride In What You Do
Practice Continuous Improvement
Our Mission:
To provide opportunities for great people to deliver Best in Class results
(if you already have a resume on Indeed)
Or apply here.
Opportunity for Overtime
Paid Time Off
5 days of paid time off each year.
Paid holidays
Opportunity for Advancement
Great Company Culture
Quarterly employee parties, employee engagement activities throughout the month, opportunities to win awards such as gift cards, lottery tickets, t shirts and time off