ROLE: Project Manager/Sales Associate

REPORTS TO: Operations Manager

MANAGES: N/A

LOCATION: Ottawa, ON, Canada – Office / Field

JOB DESCRIPTION

Paul Davis Restoration, Inc. is a national franchise organization that provides property damage emergency services, restoration, and reconstruction services for residential and commercial properties due to water, fire, mold, storm, and other disasters. The Paul Davis Network is made up of more than 380 franchises across the US and Canada. Since 1966, we have helped more than 2 million property owners restore their properties and lives.

Our passion for quality and our commitment to our vision, mission, and values aligns our entire organization behind one common direction and one set of core operating principles. The promise of our Brand – to always deliver truth – is what we stake our reputation on and what those who engage with our company can and should expect from us.

Two basic elements to keep in mind as you consider the role summarized below:

1. As a Sales Associate, you will be required to attend every loss site after it has been reported to us by an insurance company or property owner and present Paul Davis services in such a way that the property owner agrees to commit to using our services. To be successful, it is imperative that your first impression establishes the integrity of what we promise – which is summarized in our vision as: “providing extraordinary care while serving people in their time of need.” Securing these opportunities is critical to your success.

2. As a Project Manager, you will be required to oversee each project in its entirety by monitoring the performance of multiple teams engaged in the project delivery, ensuring the project is completed within a pre-established life-cycle. Your job is to make sure we deliver what we commit to the customer. The process of a claim life-cycle and what you will be responsible for is outlined as follows:

a. Day 1 of the Claim: Intake Assigns PM to the job. PM attends site, completes scoping the magnitude of the loss to be used to build an estimate that identifies the work to be done to return the property back to its pre-loss condition. This will include photos, necessary measurements and any important information from the customer. Upload 12-hr report, photos to Xactanalysis from RMS.

b. Day 1 – 2: Emergency work begins after work auth has been collected. Dispatch Mitigation/Abatement/Demolition Team who will be responsible for dealing with the emergency and preparing the loss site so that repairs can be initiated. Ensure ICC / Asbestos samples are taken as needed. Dispatch necessary sub-trades for work quotes (Flooring vendor, Electricians, Plumbers, Specialty Trades. Schedule Day 3 Meeting.

c. Day 3: Take post demo photos, finalize scope of emergency and rebuild scope. Walk the Insured through what is included in the scope. Set expectations with the insured on the next steps. Estimating Team will be responsible for creating an estimate from the scope document that includes line items and prices for each element identified as work that needs to be performed. Ensure all post demo photos are uploaded to XA/RMS. Emergency function completed. Psychometric readings if necessary. Confirm Quotes are being submitted by sub-trades. Complete any information necessary for re-build scope. Estimate will be forwarded to adjuster after entire package is complete.

d. Day 4: Review Estimate, import to RMS and begin necessary work orders and preparing the job budget. Call insured, get work auth signed, ensure deductible is paid. Dispatch Work Orders to Production.

e. Ongoing: Update file continuously with notes from carrier, customer.

f. Close Job: Celebrate with customer. Review job costs.

e. Ongoing: Update file continuously with notes from carrier, customer.

f. Close Job: Celebrate with customer. Review job costs.

Success Criteria

Must have it in your nature to stay focused on the big picture and understand that it is in ‘delivering extraordinary care’ that our company will have the opportunity to grow our market share and extend our goodwill.
Must understand that achieving your goals is based on key elements such as trust and integrity and building thriving relationships with all stakeholders including internal functional teams, adjusters/brokers, subs/trades, and of course our customers.
Must never be satisfied with the status quo and you are always intent on practicing continuous improvement – looking for those opportunities to improve and seek creative solutions and inspiring those who look to you as a visionary leader, to do the same.
Must take pride in everything that you do that has your name associated with it.
Must be able to meet weekly performance metrics that include job sell rates/revenue targets, balanced scorecards, and customer surveys that promote you and our company.
As an employee of an emergency-based company, you will be required to be on call and support if called upon during busy periods.

Skills & Knowledge

Restoration or construction background.
Project Management skills and training is an asset.
Excellent interpersonal, communication, and team player skills.
Ability to manage multiple projects whilst making sure the customer is taken care of.
The ability to handle conflict and think on your feet.
Highly organized with the ability to prioritize.
Advanced ability to influence, persuade and negotiate project resources to achieve desired outcomes.
Advanced proficiency to develop and maintain relationships with project stakeholders.
Highly motivated and quality driven.
Strong understanding of the Ontario Health and Safety Act.
Possess a continuous improvement and quality mindset along with a desire to seek and incorporate best practices and technologies to optimize project delivery and deliver value to the client.
Computer proficiency in MS Office applications in particular – MS Excel, MS Outlook, along with the ability to quickly learn new applications.
Maintain a level of confidentiality.
Must maintain a valid driver’s license, insurance, and reliable vehicle.

Compensation & Benefits

Competitive salary - depending on experience.
Health, dental and vision insurance - 85% paid by the employer / 15% paid by the employee.
Leadership Development - our company grows from the inside. If you are determined and motivated enough, ask about participation in our leadership development initiative to grow your career and explore new opportunities.
Monthly cross-training opportunities to advance your career.
Paid training through IICRC Certified course.
Referral program - up to $2050 for hired referrals.
iPhone and laptop provided.
Vehicle Allowance and expensed business mileage.

Applicant Requirements/General Information

This position includes field inspections, securing business opportunities, overseeing multiple projects of varying sizes, and managing each project life-cycle. At times it may also be necessary to participate in A/R collections. Previous construction management and/or insurance restoration experience considered to be an asset. College degree preferred.

If you can see yourself being successful in this role and have what it takes to ensure people receive extraordinary care from you and your team during their time of need, you are encouraged to submit your resume to us. We will look forward to discussing this opportunity with you.

ABOUT PAUL DAVIS

WHY JOIN THE PAUL DAVIS TEAM?

Paul Davis is an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada. We are growing locally and have career opportunities for individuals who want purpose out of their work. We love creating opportunities for our team members, offering a variety of webinars for each employee to stay motivated and updated on new technologies, regulations, procedures, etc.

Built upon principles of customer service, dynamic decision-making, and leadership, we have the tools to continue our rapid growth. Our team puts emphasis into living our Vision, Mission and Values to be more than just a service provider – our company roles are pivotal to the success of the franchise.

· Values:

o Deliver what you promise.

o Respect the individual.

o Have pride in what you do.

o Practice continuous improvement.

· Vision: “To provide extraordinary care while serving people in their time of need.”

· Mission: “to provide opportunities for great people to deliver Best in Class results.”

WHY THE TEAM NEEDS YOU

At Paul Davis Ottawa, we help homeowners put their lives back together after a traumatic event. Everyone within Paul Davis needs to have a world-class work ethic, serious attention to detail and love to help people. You will be practicing continuous improvement every day as you establish rapport with insurance carriers, customers, vendors, subcontractors, adjusters, agents and fellow team members!

We look forward to discussing this opportunity with you.

Paul Davis supports, and hires veterans and we are an Equal Opportunity Employer!

Compensation: $70,000.00 - $75,000.00 per year

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.

We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.