Position: Fire Response Coordinator

Reports To: General Manager or Owner

What does an FRC with Paul Davis do?

Serve your community when it needs it the most
Generate revenue opportunities by directly consulting with property owners impacted by fire, water damage, or other large-scale emergency events
Cooperate with public emergency response agencies and private entities
Create and retain customer loyalty and preference by establishing a positive and trusting relationship with the customer
Participate in restoration related community awareness events and programs
Proactively searches for, acts upon potential opportunities

FRC’s work with owners, adjusters, and Project Managers, First Responders, and Community Leaders after traumatic events such as a fire or flood to help our customers receive the highest quality care as they transition from chaos to calm. As an FRC, you need to think quickly but in a controlled manner to ensure the property owner that you can take care of their property. FRC’s are dynamic speakers and comfortable when interacting in both one-on-one and group settings.

Why Join the Team? We are an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada. Our Emergency Recovery Coordinators are on the front lines of restoring their communities by directly consulting with property owners impacted by fire, water damage, or other large-scale emergency events.

Why the Team Needs You? Serving others in their time of need is not easy. We will need you to build foundational relationships based on trust, actively listen, and sign mitigation work to stabilize and secure the structure and prevent further damage to the property. The FRC will develop a positive and trusting relationship with the property owner.

Team Compensation and Benefits:

Ongoing Leadership Development Program and industry events
One on One mentorship
Access to Paul Davis University and regular training opportunities
Cell phone and computer provided by the company
Company vehicle and gas reimbursement
PTO and sick days with a flexible schedule
Base + commission

Team Qualifications (Requirements):

Must have sales and/or fire related experience
Ability to clearly deliver truth and give certainty when property owners need it most
Proficient with a variety of current technology
Career emphasis on learning and continuing education
Sound planning and organizational skills
Excellent communication and presentation skills
Valid Driver’s license and satisfactory driving record required
Relevant experience

Role on the Team (Job Functions):

Be familiar with assigned territory
Responsible for educating the customer on products or services and effectively articulate the use and need
Monitors interprets and responds to lead sources
Establish and maintain positive relationships in the local community
Volunteer non-operational time to related community events
On-call 24/7 to include weekends and holidays as scheduled
Marketing
Achieve and remain current in required certifications
Provide emergency recovery kits and services to the impacted property owner
Support franchisee and franchisor organizational mission, vision, and value statement

Skills Desired of Team Member:

Self-motivated to get results
Loves working people in need of assistance
Is organized, but flexible. Must be able to prioritize and manage time
Excellent communication skills
Thrives under high-stress situations
Enjoys working hard in a fast-paced, dynamic environment
Servants heart to take care of others

Flexible work from home options available.

Compensation: $75,000.00 - $225,000.00 per year

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.

We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.