Position Overview Paul Davis New England, one of the leading restoration companies, is seeking a Sales Operations Manager to drive execution and enhance our Commercial Sales efforts. We are looking for a thoughtful, detail-oriented team player who genuinely cares about others and thrives in a collaborative environment. This dynamic role requires a blend of creativity, operational focus, attention to detail and data-driven decision-making. The Sales Operations Manager will support our Business Development Managers and leadership team while playing a hands-on role in shaping execution strategies, customer experience, and data management.

This position reports directly to the Vice President of Sales & Marketing and works collaboratively with the sales team.

Hours: Full Time, 9am to 5pm

Key responsibilities include:

Project Production

Act as primary interface between sales team and operations
Track the execution of sold commercial projects, providing regular updates to the sales team and leadership.
Identify and address issues impacting project progress.
Support weekly customer updates to maintain transparency and trust.

Data Management & Reporting

Conduct daily audits of CRM data to ensure accuracy and completeness.
Identify and resolve any issues or discrepancies in the CRM system promptly.
Use 3rd party data sources (CoStar & ALN) to identify target commercial clients and add them to the CRM
Use LinkedIn and web search techniques to research commercial clients and provide deeper organizational insights
Compile and analyze weekly sales data.
Prepare concise and informative summaries for the sales team and leadership.
Present findings during regular sales meetings.

Sales Events and Activities Management

Create and maintain a detailed calendar of all sales events and activities.
Organize formal (e.g., trainings, educational seminars) and informal events (e.g., happy hours or get togethers) for prospective clients in coordination with the sales reps.
Coordinate logistics for events, including setup, teardown, and on-site support.
Attend events to oversee company activities and ensure smooth execution.

Administrative

Order business cards
Ordering of PD apparel
Press releases
Other tasks tangential to sales and marketing

Qualifications

Bachelor’s degree in business, marketing, or a related field (preferred).
Proven experience in sales support, marketing coordination, or administrative roles.
Strong proficiency in CRM systems and data analysis tools.
Exceptional organizational and time-management skills.
Excellent written and verbal communication skills.
Ability to work independently and collaboratively in a fast-paced environment.
Willingness to travel to events and accommodate flexible schedules as needed.

Key Competencies

Attention to detail
Proactive problem-solving
Strong interpersonal skills
Project management
Creative thinking
Analytical mindset

Benefits:

A company laptop & cell phone
Healthcare, Dental & Vision plans
401k Retirement plan with company Match
Paid time off
Holiday Pay
Disability Insurance
Referral Program
Tenure Program
Paid Holiday, Vacation and Sick Days
Company Apparel Provided
Opportunity for advancement
Parental leave
Training & development

Compensation: $60,000.00 - $70,000.00 per year

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.

We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.