- Professionally represent the Paul Davis principles of honesty and integrity.
- Meet all service standards set forth by the client or the company.
- Estimate each loss using a 3rd party estimating software, Xactimate or (as required). Train on these estimating tools as needed.
- Utilize PDO QA for peer review
- Ensure each project achieves a minimum gross profit margin as determined by company standards.
- Complete estimates within 24 hours of assignment
- Communicate and document any change orders and insurance supplements
- Meet all service standards set forth by the client or the company.
- Estimate each loss using a 3rd party estimating software, Xactimate or Symbility (as required). Train on such software as needed.
- Work closely with insured and interested parties to obtain agreement and close opportunity.
- Ensure each project achieves a minimum gross profit margin as determined by company standards.
- Communicate and document any change orders and insurance supplements.
- Build and maintain business relationships with insurance adjusters, brokers, and TPA’s.
- Responsible for being the first contact for homeowners when participating in the on-call rotation.
- Responsibility for adhering to the PDO Health & Safety Program.
- Meet Net Promoter Score of minimum monthly average of 70.
- Closing the Loop 100% of the time within 24 hours.
- All other duties as assigned
- Knowledge of our main operating systems; RMS, Xactimate and
- Must be able to communicate and converse with customers over the phone and face to face
- Sound planning and organizational skills.
- Valid driver’s license and background check with a clean record.
- 1 – 3 years in a professional setting.
- Ability to work on call and irregular hours including nights, weekends and holidays.
- We are an equal employment opportunity employer.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.
We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.
Our Vision:
To Provide Extraordinary Care While Serving People In Their Time Of Need.
Our Values:
Deliver What You Promise
Respect The Individual
Have Pride In What You Do
Practice Continuous Improvement
Our Mission:
To provide opportunities for great people to deliver Best in Class results
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