Compliance Coordinator

Salary: $22.00–$30.00 per hour, depending on experience

Paul Davis Sud-Ouest is a leading property restoration company helping homeowners and businesses recover following fires, floods, and other disasters. We are committed to exceptional service, accurate documentation, and quality work.

We are seeking a motivated, highly organized, and detail-oriented Compliance Coordinator to join our team.

This is a fast-paced and important role combining compliance, project manager support, administration, and reception. The successful candidate will help ensure files are complete, deadlines are respected, adjuster requests are answered, and no important details are missed. Missing documents or delayed follow-ups can directly affect our performance scores with insurance companies.

Key Responsibilities

Review restoration files to ensure all required notes, photographs, reports, estimates, authorizations, and supporting documents are complete and uploaded.
Monitor insurance company requirements, deadlines, service standards, and file compliance.
Review and respond to adjuster notes in collaboration with the appropriate project manager.
Identify missing information and follow up with project managers, technicians, estimators, clients, subcontractors, and insurance representatives.
Maintain detailed follow-up lists and escalate urgent or outstanding matters.
Assist with quality-control reviews before files, reports, and estimates are submitted.
Support project managers with scheduling, documentation, client follow-ups, work authorizations, completion certificates, quotations, and subcontractor reports.
Help ensure estimators and other team members have the information needed to complete their work.
Answer incoming calls, schedule appointments, monitor shared inboxes, welcome visitors, and provide general administrative support.
Communicate delays, client concerns, and file-related issues to the appropriate team members.
Take initiative to identify problems before they affect the client, project, or company performance.
Adapt to changing priorities and assist the team during busy periods.

Qualifications

Fully bilingual in French and English, written and spoken.
Valid driver’s license.
Exceptional attention to detail and strong organizational skills.
Excellent written and verbal communication.
Ability to manage multiple files, deadlines, and priorities.
Comfortable asking questions and following up persistently when information is missing.
Professional, dependable, resourceful, and solution-oriented.
Strong computer skills, including Microsoft Office and email management.
Experience in administration, insurance, restoration, construction, compliance, project coordination, or customer service is an asset.
Knowledge of XactAnalysis, Xactimate, Encircle, or restoration management software is an asset.

What We Offer

Hourly salary of $22.00–$30.00, depending on experience.
Health, dental, vision, and prescription drug insurance.
Training and professional development opportunities.
A dynamic, collaborative, and supportive workplace.
Opportunities for advancement within the company.

The ideal candidate notices details others may miss, takes ownership of their responsibilities, and follows every task through to completion.

To apply, please submit your résumé and a brief introduction explaining why you would be a good fit for this position.

Compensation: $22.00 - $30.00 per hour

Depuis 1966, Paul Davis est un leader dans le secteur de la restauration après sinistre. Avec plus de 370 bureaux dans son réseau de franchises, l'entreprise dessert des clients résidentiels, industriels et commerciaux à travers le Canada et les États-Unis.

Nous avons bâti notre image un projet à la fois, en établissant une réputation de performance, d'intégrité et de responsabilité auprès des clients et des assureurs. Que les dommages matériels soient causés par l'eau, le feu, la fumée, les tempêtes ou toute autre catastrophe, nous tenons notre promesse de fournir l'excellence, l'expertise et une expérience client inégalée.

Chez Paul Davis, notre passion pour la qualité est le principe fondamental de tout ce que nous faisons.

Notre Vision
Fournir un service extraordinaire pour aider les gens qui sont dans le besoin.

Nos Valeurs
Respectez votre engagement

Respectez les gens

Soyez fiers de ce que vous faites

Pratiquez l’amélioration continue

Notre Mission
Donner l’opportunité à des personnes extraordinaires de livrer des résultats exceptionnels.

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