Some Potential Benefits May Include:
Because Paul Davis is a franchise organization, benefits vary based on franchisee.
Quality Assurance Specialist
Waukesha
Quality Assurance Specialist
Full Time • Waukesha
Responsive recruiter
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Training & development
- Vision insurance
- Wellness resources
You know when an estimate doesn’t look quite right.
Maybe the documentation doesn’t support the scope. A carrier requirement was missed. Something is going to get kicked back. Or there’s simply a better way to write it.
You catch it because you understand restoration—not just the software.
Paul Davis Restoration is looking for a Quality Assurance Specialist to review estimates and claim files across our Mitigation, Contents, and Reconstruction teams. You’ll help catch issues before they become delays, rework, or scorecard problems—and help our Estimators understand how to get it right the first time.
What You’ll Do
Review & Quality Control
- Review estimates and claim documentation for accuracy, completeness, and consistency
- Identify missing documentation, estimating discrepancies, and potential compliance issues
- Review Mitigation, Contents, and Reconstruction files using Xactimate/XactAnalysis and other industry platforms
Carrier & TPA Compliance
- Learn and apply carrier guidelines, TPA requirements, SLAs, and scorecard expectations
- Ensure files meet program-specific estimating and documentation standards
- Help resolve questions or discrepancies with carriers, TPAs, and internal teams
Estimator Support
- Work directly with Estimators when corrections or additional documentation are needed
- Explain the why behind carrier requirements and estimating expectations
- Provide constructive feedback and serve as a technical resource for the team
Continuous Improvement
- Identify recurring estimating or documentation issues
- Recognize training opportunities and process gaps
- Help improve file quality, turnaround times, and overall performance
What We’re Looking For
- Experience in restoration, construction estimating, property claims, or a related field
- Strong knowledge of restoration estimating and documentation
- Experience with Xactimate/XactAnalysis or similar estimating and claims platforms
- Familiarity with water, fire, contents, mold, and/or reconstruction
- Strong attention to detail and problem-solving skills
- Confidence communicating feedback and working with multiple teams
- Experience with carrier/TPA programs, Symbility, MICA, QA Assist, or AskAIME is a plus
Use Your Restoration Experience Differently
Maybe you’ve been an Estimator, Project Manager, Claims Professional, or Restoration Specialist, but the part you really enjoy is analyzing the details, solving problems, and helping others improve.
You don’t have to be the person running the project to make an impact.
At Paul Davis, your expertise will help our teams get it right the first time.
Paul Davis Restoration does not discriminate on any unlawful basis. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other status protected by law.
Paul Davis Restoration does not discriminate on any unlawful basis. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other status protected by law.
Compensation: $60,000.00 per year
Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.
We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.
Our Vision:
To Provide Extraordinary Care While Serving People In Their Time Of Need.
Our Values:
Deliver What You Promise
Respect The Individual
Have Pride In What You Do
Practice Continuous Improvement
Our Mission:
To provide opportunities for great people to deliver Best in Class results
(if you already have a resume on Indeed)
Or apply here.
Opportunity for Overtime
Paid Time Off
Opportunity for Advancement
Great Company Culture