Reports To: Mitigation Manager
Mitigation Technician - Restoration
The Mitigation Technician position is a career in property damage restoration industry, primarily responsible for responding to emergency and property damaging situations. Our team addresses the property and the customer with skill, knowledge, and professionalism, preserving as much of the property as possible while working safely and efficiently on the job site.
RESPONSIBILITIES:
- Work safely in residential and commercial properties that have been damaged by fire, water, storm, and/or mold
- Survey, evaluate and record damage within the property
- Provide excellent customer service by communicating effectively
- Be empathetic and show a sense of urgency while communicating through modern technology
- Demolition of structural damage to properties through the use of hand and power tools
- Perform initial site visits
- Conduct moisture inspections
- Set restoration equipment within guidelines
- Complete assigned tasks and notes in our primary operating system (RMS)
- Take photos of jobs assigned at start, completion, and throughout the process
- Maintain a clean, properly stocked and organized truck and maintain all company equipment.
- Be accessible by phone and participate, as necessary, in the on-call schedule.
- Assist in warehousing and facility related tasks when necessary.
- IICRC certification available as IICRC classes are offered
COMPETENCY - Knowledge, Skills, and Abilities
- Knowledge of technology (iPhone, iPad, computer)
- Excellent Customer Service Skills
- Ability to learn and operate our primary operating systems: RMS, MITIGATE and QB Time
- Ability to answer and communicate with customers over the phone and face to face
- Ability to work independently and with a team
- Ability to participate in an on-call schedule
- Ability to work within hazardous environments safely
- Ability to operate a company vehicle safely
- Maintain a level of confidentiality and professionalism
REQUIREMENTS:
- Clean criminal background check
- Fluent in English
- Ability to work in a Drug-Free environment
- Valid driver's license with a clean record
Preferred Education and Experience:
- High School Diploma or GED
- Customer Service experience
- 1 plus year experience in a craft, trade, or manual labor position or equivalent schooling
- Experience with hand tools
Physical Requirement
- Constantly move about job sites; stairs, walkways, roofs, crawl spaces
- Occasionally requires a ladder to complete jobs
- Frequently will lift up to 60lbs
Why Join The Team? Paul Davis is proud of our 59-year heritage as an industry leader in restoration and reconstruction for insurance providers throughout the United States and Canada. We are a local franchise of 24 years that prides ourselves working with integrity and hard-work. Our team puts emphasis into living our Vision, Mission and Values to be more than just a service provider – our Mitigation Technicians are on the front lines of restoring their communities by being first on site after disasters strike (i.e. floods, fires) and will be leading the mitigation effort to restore the property. We love creating an opportunity for our team members, providing industry training and giving technicians the opportunity to become experts in the field through certifications and Paul Davis University. WE ARE PAUL DAVIS!
Values: Deliver what you promise. Respect the individual. Have pride in what you do. Practice continuous improvement.
Vision: To provide extraordinary care while serving people in their time of need.
Mission: To provide opportunities for great people to deliver Best in Class results.
Why The Team Needs You? Serving others after a disaster has struck their property is not easy. Everyone within Paul Davis needs to have a world-class work ethic, serious attention to detail and love to help people. It is challenging to make customers happy when faced with a traumatic event. You will love being a technician if you take pride in your work and know you play an instrumental role in transitioning customers from crisis to restoration.
Team Compensation and Benefits:
- Leadership Development - our company grows from the inside. If you are determined and motivated enough, ask about participation in our leadership development initiative to grow your career and explore new opportunities
- Flex schedule - at Paul Davis we are committed to our team and their well-being. We have instituted the ability for flex hours that ensures team members get the time they need for personal matters while still being able to work full time.
- Paid training
- Bonus program
- Referral program
- Great culture and team dynamic
- Hourly pay: $17.00 - $25.00/hour based on experience and certifications
Please apply if you think you have what it takes to serve others and deliver a world-class service when others need it the most. We are looking forward to discussing this opportunity with you.
We support and hire Veterans and we are an Equal Opportunity Employer!
Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.
We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.
Our Vision:
To Provide Extraordinary Care While Serving People In Their Time Of Need.
Our Values:
Deliver What You Promise
Respect The Individual
Have Pride In What You Do
Practice Continuous Improvement
Our Mission:
To provide opportunities for great people to deliver Best in Class results